Congratulations, you've already started! Welcome to Hostify Tenant amazing properties, you can browse properties, make reservations, and manage your bookings seamlessly through our platform.

Yes, follow the flow - you will need to confirm your email address at the end.

You can update your profile information by navigating to the "Account" section. From there, you can edit your personal details, contact information, and preferences.

To deactivate or delete my Flataway account, go to the "Account" section from the top menu and select the option to deactivate or delete your account. Follow the prompts to confirm your decision. Keep in mind that once your account is deleted, all your data, including reservations and personal information, will be permanently removed. In case you have any upcoming reservations, you need to contact support to assist you with the account deletion.

To reach support or if you have inquiries for your reservation, send us a message at . Our support team is available to assist you with any issues regarding reservations, payments, and technical concerns.

To make a reservation, browse the available properties on Hostify Tenant , select the one that suits your needs, and choose your dates. Click on the "Book Now" button, review the details, and complete the payment process. You'll receive a confirmation email with all the necessary information for your stay.

All the discounts are included in the final price for each stay and can be applied via a discount code at checkout

Flataway’s cancellation policies vary depending on the property you book. Before making a reservation, be sure to review the specific cancellation terms for that property, which are outlined in the booking details.

To modify or cancel a reservation, log in to your Flataway account, go to "My Reservations," and select the reservation you wish to change or cancel. Follow the instructions to make modifications or cancel your booking. Please note that cancellation policies and fees may apply depending on the property's terms.

After booking, you'll receive the host's contact details, including an email and an emergency phone number. They will surely reach out after you have made your reservation. You can also message them directly for any inquiries or assistance needed before or during your stay.

If you encounter any issues with a host, you can report them directly to Flataway support. Provide details about the problem, and our support team will assist you in resolving it.

If you need to report an issue during your reservations, please do so with the host directly. Flataway is a closed platform allowing only professionals to join, so the best support is your local property manager. If there is a conflict, send an email reporting it to Flataway support.

That depends on the property you want to book. Each property can either be pet-friendly or not. You can search directly for pet-friendly properties by selecting the number of pets you intend to bring on your stay.

Yes, children and infants are welcome to stay. Keep in mind that children under two years of age are considered free of charge but for children additional guest fees may apply. If you are traveling with an infant make sure to notify your host and specify if you need a baby crib. These may incur additional fees depending on the local property manager.

Check-in and check-out procedures are provided by the host. Typically, you’ll receive check-in instructions a few days before your arrival, which include key collection details or self-check-in procedures. Check-out instructions are usually provided as well, detailing any tasks you need to complete before leaving.

In an emergency, contact the host immediately using the emergency contact details provided in your reservation confirmation. For urgent matters like fire or burglary, contact local emergency services first.

Payments for reservations are processed immediately upon booking confirmation. Your payment method will be charged for the full amount of the reservation at that time. Flataway uses Stripe to facilitate all payments securely.

You can pay for your booking using a credit or debit card through the Flataway platform. The payment is processed securely through Stripe, and you’ll receive a confirmation email once the transaction is complete.

Since Flataway uses Stripe, you will be able to pay with any major debit or credit card, including but not limited to Visa, MasterCard, and American Express.

You can request a refund if your booking qualifies under the property's cancellation policy. To request a refund, log in to your account, go to your reservation details, and cancel the upcoming reservation. If you are eligible for a refund, our team will issue one directly to your card within 5 business days.

To view and manage your payment methods, log in to your account and navigate to "Account Settings" under the "Payment Methods" section. Here, you can add, remove, or update your payment information.

If your payment is declined or you encounter an issue while checking out, verify that your payment method is valid and up-to-date. You should receive an error message containing more information. You can try using an alternative payment method or contact your bank to ensure there are no restrictions on your account. If the issue persists, reach out to Flataway support for assistance.

Guest Conduct Guidelines require guests to respect the property, follow house rules, and behave responsibly during their stay. Any violations may result in penalties, including being removed from the platform. The guidelines are in place to ensure a safe and enjoyable experience for all guests and hosts.

We is committed to protecting your personal information. We use industry-standard encryption and secure servers to safeguard your data. All sensitive payment information is processed securely through Stripe, and we follow strict privacy policies to ensure that your personal details are not shared with third parties without your consent. You can review our Privacy Policy.

The Flataway terms of service outline the responsibilities of both guests and property managers using the platform. By booking a property, you agree to comply with the terms, which include adhering to house rules, payment policies, and guest conduct guidelines. For full details, please review the terms of service document available on our website or contact support for more information.